Frequently Asked Questions
Everything you need to know about finding your perfect fit at Village Hat Shop.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head about half an inch above your ears using a soft tape measure. Compare your measurement to our size chart found on each product page, as sizing can vary between brands.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original condition with tags attached. If you need a different size or style, we provide easy exchanges to ensure you are completely satisfied with your purchase.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Depending on your location and chosen shipping method, delivery usually takes between 3 to 7 business days within the continental United States.
Can I reshape my hat if it gets crushed during travel?
Many of our felt and straw hats can be reshaped using light steam from a kettle or garment steamer. However, please check the specific care instructions for your hat's material, as some styles are 'crushable' while others require professional blocking.
Do you offer international shipping?
Yes, Village Hat Shop ships to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout based on the weight of your order.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.